Fibre FAQs - Oxygn

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Cancellations

2

How much notice must I give if I want to cancel?
I want to cancel my services, what happens to the router?

Downgrades

2

Do I pay to downgrade my package?
I want to downgrade my plan during the middle of the month. When will it take effect?

Upgrades

1

I want to upgrade. When will it be effective?

Billing

1

What happens if I missed my debit order?

Sales

3

Are the packages month-to-month or contract based?
Are there installation and activation fees?
Are your package really unshaped and uncapped?

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032 815 0400 (Mobile)
087 688 1143 (Mobile)
079 952 6013 (WhatsApp)
hello@oxygn.co.za
sales@oxygn.co.za

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8am – 7pm

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