Applicable to all service orders submitted by Partners on behalf of end users to Oxygn ISP (Pty) Ltd

1. Appointment and Information Provision Fibre: X-Fibre has appointed Oxygn ISP to manage the onboarding and related administrative functions pertaining to new service orders provisioned on the X-Fibre network. Accordingly, the Partner agrees to promptly provide Oxygn ISP with all necessary and accurate information, documentation, and assistance required for Oxygn ISP to fulfil X-Fibre’s obligations in relation to such service orders

2. Upfront Costs LTE: The full cost of the router, SIM card, and delivery is payable in advance by the Partner at the time of order submission.

3. Minimum Term & Early Termination All services are subject to a minimum contract period of 6 (six) months. Early termination by the Partner will incur a cancellation fee of R575.00 (excl. VAT) per service.

4. Service Activation The Partner is solely responsible for activating the service once service/hardware (as the case may be) delivery has been confirmed. Oxygn ISP shall not be held liable for delays or failures in activation initiated by the reseller.

5. Risk and Ownership of Equipment LTE: Risk in the router and related hardware passes to the reseller upon successful delivery to the nominated delivery address. The reseller assumes full responsibility for loss, theft, or damage thereafter.

6. Billing and Payment Terms Monthly service fees are invoiced by Oxygn ISP and are payable by the Partner within 14 (fourteen) calendar days of invoice issuance. Late payment may result in service suspension without notice.

7. Service Cancellation The Partner may cancel any active service by providing no less than one (1) calendar month’s written notice. The cancellation will take effect at the end of the notice period, calculated from the first day of the calendar month following receipt of such notice. No pro-rata or partial-month cancellations will be accepted.

8. Service Upgrades and Downgrades Any request to downgrade an existing service requires one (1) calendar month’s written notice, which shall take effect from the first day of the calendar month following receipt of the downgrade request. Service upgrades shall be implemented within two (2) business days from the date on which Oxygn ISP acknowledges receipt of the written upgrade request.

9. Network and Coverage Due Diligence The Partner is solely responsible for verifying coverage availability and service suitability at the end user’s premises prior to placing the order.

10. No Performance Guarantee at End User Premises Oxygn ISP provides no guarantees regarding the performance, speed, or quality of service at the end user’s premises. The Partner holds Oxygn ISP harmless from any claims, complaints, or legal actions brought by third parties, including end users, in relation to service quality or suitability.

11. Indemnity The Partner indemnifies and holds harmless Oxygn ISP, its officers, and employees against any loss, damage, or liability arising from any third-party claims relating to the services, including claims based on service performance, misrepresentation, or failure by the Partner to obtain informed consent or coverage assurance from the end user.

12. General These terms apply in addition to any master reseller agreement in place between the parties. In the event of conflict, these terms shall prevail in respect of the specific order submitted.